Thank you for contacting us!
One of our team members will review your question and follow up as soon as possible. In the interim, here are some things you can try:
- If you are experiencing technical difficulties, and you have not already done so, please do take a moment to run through our standard troubleshooting steps (preferably on a staging or testing site).
- It is possible that the technical difficulty you are experiencing is being caused by a known issue: check out our list of high-priority bugs for more information.
- If you are reaching out on behalf of a client, or from an email address we might not recognize, please follow-up with a note of your license key and/or an email address that we willrecognize.